Privacy Policy

1. Introduction

Roselands Naturals respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website, make a purchase, or contact us.
By using our website, you agree to the terms of this policy and to the processing of your information as described below.

2. Information We Collect

We may collect the following types of personal information:

Contact details such as your name, phone number, email address, and delivery address.
Order details including products purchased, order value, and payment method.
Website information such as IP address, browser type, and usage data (collected through cookies).

We only collect the information necessary to provide you with the best possible service and shopping experience.

3. How We Use Your Information

Your personal information is used only for:

Processing and fulfilling your orders.
Communicating order updates, delivery details, or customer support responses.
Sending promotional or marketing material (only if you’ve opted in).
Improving our website, products, and customer experience.

Roselands Naturals will never sell or share your personal information with third parties for their own marketing purposes.

4. Payment Security

All payments are processed securely through trusted third-party payment providers (such as PayFast, Peach Payments, or Yoco).
Roselands Naturals does not store or have access to your full credit or debit card details.

5. Data Storage and Protection

Your information is stored securely, and we take appropriate measures to protect it against unauthorised access, alteration, or disclosure.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and analyse site traffic.
You can adjust your browser settings to refuse cookies, but this may affect certain website functions.

7. Your Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal data we hold about you.
Correct or update inaccurate information.
Withdraw consent for marketing communications at any time.
Request deletion of your information when it is no longer needed.

To exercise these rights, please contact us at:
roselands.shop@gmail.com

8. Third-Party Services

Our website may include links to other websites or plugins (such as social media or courier tracking).
Roselands Naturals is not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal data with them.

9. Updates to This Policy

This policy may be updated periodically to reflect changes in our practices or in applicable laws.
The revised version will be posted on this page with an updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

roselands.shop@gmail.com
082 4077 346

Roselands Naturals is built on honesty, care, and respect — and that includes protecting your privacy.